In this 2008 CIO.com article ( Forrester Report Calls for IT Culture Overhaul – CIO.com.), one step cited to help bridge what the article called a “cultural gap” between business units and IT was to have:
a strong network of people within IT who share information with the CIO on a regular basis.
Our experience in working with IT as their liaison into business units has shown the positive impact available from a focused effort. Cultural shifts take a LONG time; on the other hand, tactical steps to move in that direction can be implemented today.