IVIS-24, #Innovate in IT from the trenches – Help Desk #Gamification at #Omnicare

IVIS-24, Innovation in IT should include bottoms up ideas and actions.

Next Step – “Incent” bottoms up innovation and highlight the first 3 implementable innovations.  PS  “Incent” is not solely cash. 

Witness the great work done by Tim Deniston, Help Desk Analyst at Omnicare via this link Gamification at Omnicare.

…sheer brilliance in solving a real/current problem with an innovative approach.  Note that Omnicare IT “gets” the value of gamification and we are still very early with the application of gaming in solving real world business problems.  Note I use the term “business” problems and not just “IT” problems.

Kudos to Tim and to Omnicare for this great success story!


Focused on TBM, Technology Business Management ("run IT like a business"). - 30+ years of experience, in providing IT strategy, process, application, RAMP, hardware, software, network, internet and cloud solutions to financial services, MRD and high technology companies from startup to F500. - 20+ published articles on the intersection of business and technology. - Startup advisor and mentor to a dozen startups, four of which were acquired and one of which is newly-launched (ITconnecter, a Crosswaves Ventures LLC company). - Specialties: IT Technology Business Management (TBM, aka "run IT like a business"), strategic partnerships, technology innovation, solutioning and program/project management (onshore, nearshore, offshore). Technology consulting focused on innovation, built around process, data and integration (cloud, social networking). We use I/TBM financial management best practices to help mid-size and large enterprises ensure they are meeting the needs of their business effectively and efficiently.

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Looking forward to your perspectives....