IT Service Management “Value?”

Interesting survey done by Informationweek Research regarding ITSM and relative maturity from 200+ IT respondents…

The below indicates that while the # 1 benefit cited by respondents is “better relationship with IT and customers” at 39%, 46% of the respondents feel ITSM has created  more bureaucracy (46%).  I’m not sure how creating more bureaucracy helps build better relationships unless ITSM forced an initial/first formalized “relationship” between IT and the business…the process analysis required is at least a start…

Download (PDF, Unknown)

Focused on TBM, Technology Business Management ("run IT like a business"). - 30+ years of experience, in providing IT strategy, process, application, RAMP, hardware, software, network, internet and cloud solutions to financial services, MRD and high technology companies from startup to F500. - 20+ published articles on the intersection of business and technology. - Startup advisor and mentor to a dozen startups, four of which were acquired and one of which is newly-launched (ITconnecter, a Crosswaves Ventures LLC company). - Specialties: IT Technology Business Management (TBM, aka "run IT like a business"), strategic partnerships, technology innovation, solutioning and program/project management (onshore, nearshore, offshore). Technology consulting focused on innovation, built around process, data and integration (cloud, social networking). We use I/TBM financial management best practices to help mid-size and large enterprises ensure they are meeting the needs of their business effectively and efficiently.

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Looking forward to your perspectives....

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ITconnecter Partner Ecosystem

As the founder of ITconnecter, Gates’ portfolio of partner solutions provide solutions in the emerging technology areas of WaaS (workspace-as-a-service, BYOD), social media and data. ITconnecter partners by area include:
Clef two-factor authentication
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