Congrats to my former client, Melodye Mueller, now VP of Marketing at CloudHealth* Technologies!
As my partner (Rich Froble) and I launch Crosswaves Ventures to focus on TBM (including Apptio software), we’ve been exploring the role of ITSM/ITIL under TBM. As documented in a nice Informationweek Research report, ITIL implementations should separate the actionable from the theoretical. Effectively, in the world of TBM, the only valid ITIL is what can be thought of as a “LEAN ITIL.”
As with other IT-centric technologies, our starting recommendation is always to look to the cloud first. What better area to consider using in the cloud than ITSM? There are a few players in this space, including FrontRange (more a hybrid approach), but CloudHealth Technologies would be a cloud-based ITSM solution to consider. Given the below datasheet from their website on cloud cost allocation dashboarding, they seem to “get” the need for IT cost transparency to business units.
*Small world; the CEO of CloudHealth mentored my old work alum George Mellor, who sold his software startup (VARcompliance) to Nettformx.