CRM/ERP as the basis for private and then hybrid clouds

In this ZDNet article ( Organizations increasingly integrating CRM, ERP products | ZDNet), Microsoft’s increasing market share for their Dynamics product is suggested as being attributable to “its flexibility in including new applications.”

The article cites an Ovum analyst report surveying the space and discussing the CRM/ERP applications needs for a…

customer-adaptive enterprise (CAE). Such an organization has highly acute peripheral vision and can sense and respond rapidly to changes in customer demand and adapt at the right frequency to remain persistently relevant to its customers.

As mentioned in this “Best of Breed or Super Suite” article ( ), the most important software “functionality” is its ability to dynamically support agile IT enterprises.   Individual feature/functions are less important if they are not part of a loosely coupled architecture.

This ability to mix/match the best of breed software for internal users can be thought of as an initial private cloud; extending it to customers as done by a CAE evolves this private cloud to a hybrid cloud.

Focused on TBM, Technology Business Management ("run IT like a business"). - 30+ years of experience, in providing IT strategy, process, application, RAMP, hardware, software, network, internet and cloud solutions to financial services, MRD and high technology companies from startup to F500. - 20+ published articles on the intersection of business and technology. - Startup advisor and mentor to a dozen startups, four of which were acquired and one of which is newly-launched (ITconnecter, a Crosswaves Ventures LLC company). - Specialties: IT Technology Business Management (TBM, aka "run IT like a business"), strategic partnerships, technology innovation, solutioning and program/project management (onshore, nearshore, offshore). Technology consulting focused on innovation, built around process, data and integration (cloud, social networking). We use I/TBM financial management best practices to help mid-size and large enterprises ensure they are meeting the needs of their business effectively and efficiently.

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