….considering an SFA/CRM system for our own SMB, we’ve considered Salesforce.com, SugarCRM and other (e.g. Capsule). This report effectively indicates that Workbooks CRM (www.workbooks.com) is also worth a look, especially given a functionally “free account” for up to two users.
While other vendors, including Microsoft Dynamics and SugarCRM, do well in this study based upon their “scale,”
Salesforce.com and Workbooks CRM are the clear customer satisfaction leaders with a 98 score.
Of the remaining “big name” software vendors (Microsoft, Oracle, SAP and NetSuite), the next highest customer satisfaction ranking is 61 (tie between SugarCRM and Microsoft Dynamics).
Price is not factored in this report, although it is categorized. Adding this to the evaluation mix seems to indicate that Worksbooks CRM and Microsoft Dynamics should be considered for lower budgets….and I would add SugarCRM to round this out.
Regardless, when all is said and done, Salesforce.com should ALWAYS be in the mix.