MIT Sloan Blog on IT Transparency and ITconnecter’s take – 3rd of 4 l MIT Soan Executive Education Blog

IT should embrace performance measures | MIT Sloan Executive Education Blog is the location of the MIT Sloan blog, which is a brief summary of the role of IT transparency.

“In these posts, we detailed two of the four key value areas to this transparency: risk management and prioritization. The third value area is IT cost and performance. This touches upon the importance of measuring outcomes and how when both sides understand the reality of the performance of the IT department.”

Transparency has been discussed on my own ITconnecter blog as being focused on cost, but in reality, as the MIT Sloan blog points out, transparency plays a multi-faceted role.  You can review their first two blog postings for an overview of transparency and risk management and prioritization.

Regarding the performance aspect bundled together in this most recent post (along with cost), how does IT evolve from internal operational performance excellence to include suppliers (e.g. outsourcer), SaaS vendor (e.g. Office365, vertical apps such as Lawson ERP, etc.), cloud vendors (e.g. AWS, Azure) and partners (e.g. logistics fulfillment arm)?  Before “going transparent,” how does a CIO know where his organization stands today?  And what they can improve internally?  And who they should focus on next outside of internal IT?  And what SLA’s they should demand and how to demand them from 3rd parties?

Thats where TBM and the “business of IT” comes in….


Focused on TBM, Technology Business Management ("run IT like a business"). - 30+ years of experience, in providing IT strategy, process, application, RAMP, hardware, software, network, internet and cloud solutions to financial services, MRD and high technology companies from startup to F500. - 20+ published articles on the intersection of business and technology. - Startup advisor and mentor to a dozen startups, four of which were acquired and one of which is newly-launched (ITconnecter, a Crosswaves Ventures LLC company). - Specialties: IT Technology Business Management (TBM, aka "run IT like a business"), strategic partnerships, technology innovation, solutioning and program/project management (onshore, nearshore, offshore). Technology consulting focused on innovation, built around process, data and integration (cloud, social networking). We use I/TBM financial management best practices to help mid-size and large enterprises ensure they are meeting the needs of their business effectively and efficiently.

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