IT should embrace performance measures | MIT Sloan Executive Education Blog is the location of the MIT Sloan blog, which is a brief summary of the role of IT transparency.
“In these posts, we detailed two of the four key value areas to this transparency: risk management and prioritization. The third value area is IT cost and performance. This touches upon the importance of measuring outcomes and how when both sides understand the reality of the performance of the IT department.”
Transparency has been discussed on my own ITconnecter blog as being focused on cost, but in reality, as the MIT Sloan blog points out, transparency plays a multi-faceted role. You can review their first two blog postings for an overview of transparency and risk management and prioritization.
Regarding the performance aspect bundled together in this most recent post (along with cost), how does IT evolve from internal operational performance excellence to include suppliers (e.g. outsourcer), SaaS vendor (e.g. Office365, vertical apps such as Lawson ERP, etc.), cloud vendors (e.g. AWS, Azure) and partners (e.g. logistics fulfillment arm)? Before “going transparent,” how does a CIO know where his organization stands today? And what they can improve internally? And who they should focus on next outside of internal IT? And what SLA’s they should demand and how to demand them from 3rd parties?
Thats where TBM and the “business of IT” comes in….