From Tony Byrne of New Story Group
Over the last 2 weeks, we’ve shared our first two “inconvenient truths” of the software selection process, and provided takeaways to help your team navigate these challenges. Here’s #3 (from “12 Enduring Truths about Selecting Software”)….
3. Interdisciplinary selection teams work best
For important technology decisions, stakeholders can span across HR, legal, marketing and sales, finance, and more. Therefore, you need to involve all relevant groups in the process. Sometimes, business teams hand over the responsibility of software selection to IT groups with the premise that business leaders have neither sufficient time nor expertise. This is a mistake: the wrong tool will consume much more time and money than a committed presence in the selection process.
And of course, IT should never — ever — select business technology unilaterally.
Conversely, we sometimes witness selection teams trying to work around their internal IT resources because they don’t like the direction IT is heading, or they simply don’t get along. This is almost always a mistake; even with SaaS products, you will need IT’s help for things like navigating data integration.
Here’s what you should do: