MIT Sloan Blog on IT Transparency and ITconnecter’s take – 3rd of 4 l MIT Soan Executive Education Blog

IT should embrace performance measures | MIT Sloan Executive Education Blog is the location of the MIT Sloan blog, which is a brief summary of the role of IT transparency.

“In these posts, we detailed two of the four key value areas to this transparency: risk management and prioritization. The third value area is IT cost and performance. This touches upon the importance of measuring outcomes and how when both sides understand the reality of the performance of the IT department.”

Transparency has been discussed on my own ITconnecter blog as being focused on cost, but in reality, as the MIT Sloan blog points out, transparency plays a multi-faceted role.  You can review their first two blog postings for an overview of transparency and risk management and prioritization.

Regarding the performance aspect bundled together in this most recent post (along with cost), how does IT evolve from internal operational performance excellence to include suppliers (e.g. outsourcer), SaaS vendor (e.g. Office365, vertical apps such as Lawson ERP, etc.), cloud vendors (e.g. AWS, Azure) and partners (e.g. logistics fulfillment arm)?  Before “going transparent,” how does a CIO know where his organization stands today?  And what they can improve internally?  And who they should focus on next outside of internal IT?  And what SLA’s they should demand and how to demand them from 3rd parties?

Thats where TBM and the “business of IT” comes in….

 

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G2 Report on CRM for SMB (Salesforce.com extract)

….considering an SFA/CRM system for our own SMB, we’ve considered Salesforce.com, SugarCRM and other (e.g. Capsule).  This report effectively indicates that Workbooks CRM (www.workbooks.com) is also worth a look, especially given a functionally “free account” for up to two users.

Download the G2 Report on CRM for small businesses – Salesforce.com – Salesforce.com.

While other vendors, including Microsoft Dynamics and SugarCRM, do well in this study based upon their “scale,”

Salesforce.com and Workbooks CRM are the clear customer satisfaction leaders with a 98 score.

Of the remaining “big name” software vendors (Microsoft, Oracle, SAP and NetSuite), the next highest customer satisfaction ranking is 61 (tie between SugarCRM and Microsoft Dynamics).

Price is not factored in this report, although it is categorized.  Adding this to the evaluation mix seems to indicate that Worksbooks CRM and Microsoft Dynamics should be considered for lower budgets….and I would add SugarCRM to round this out.

Regardless, when all is said and done, Salesforce.com should ALWAYS be in the mix.

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Study: Which CxO Owns Mobile Strategy? Depends on who you talk to…

…holey moley Batman.  The rumblings evident in the changing technology leadership role between CIOs and CMOs couldn’t be more evident than what this study found….

The message is clear, for CIOs, it is career-critical to establish leadership around data, process and integration (cloud and if possible, social media), if not too late.  The fact CMO’s are interested in as tactical a thing as internal use of mobile technologies speaks volumes….

The survey of 300 IT decision makers in the U.S. and the U.K. found that the C-level executives differ widely on responsibility for – and use of – mobile technologies in the workplace. For example, more than half (51 percent) of Chief Marketing Officers say they should have greater ownership of their company’s mobile Web strategy than their CIOs. Only 18 percent of CIOs feel marketing should have greater sway over mobile strategies.

via Study: Executives Conflicted Over Mobile Strategy.

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More bandwidth due to Ultra HD (4K)? | IT PRO

Not that this will impact all industries the same but with business users continually more tech-savvy, how long before Ultra HD (4K) affects your business?  Obviously, the telco and media/entertainment industries need to understand the impact of this now on their service offerings.  Will end-users in those verticals affect their internal corporate networks?

Investment firms always push the envelope re:technology but for Ultra H, industries such as healthcare and education may also wind up pushing for Ultra HD sooner rather than later, especially if 4K gets incorporated in technology that offers better/faster/cheaper diagnoses or gives expanded options for course offerings.

From the article:

“… internet downloading is the most practical (and perhaps only) way to distribute…but each movie download amounts to 40-60GB…

… 4K will cause headaches for internet service providers (ISPs) and owners of corporate networks because of video induced congestion.

YouTube, for example, has predicted that more people will watch TV or video online than they do on TVs by 2020. If even a fraction of those viewers opt for 4K, the internet could slow down to a crawl…

…And then there is the question of business content in 4K. YouTube already supports resolutions just under 4K, and an entry-level professional 4K camera costs around £4,000. If the CEO catches the 4K bug and insists their annual speech is recorded in Ultra HD, your network had better be ready.”

Stephen Pritchard is a contributing editor.

Read more: http://www.itpro.co.uk/strategy/20630/how-will-4k-and-ultra-hd-tv-affect-corporate-networks#ixzz2fpdy9uVP

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If “Content is King,” what is Context? | ZDNet – newsle

I remember going to an ATG (Art Technology Group) seminar where the term “personalization” was first introduced to me…sometime around 1998. It may even have been labeled “relationship commerce” back then.  This concept, centered around content, was going to be huge (one founder of ATG owns an island) and is even bigger today.

Forward 15 years and the concept of Context surpassing Content in terms of  its relevance to the customer is the new coming wave.  This article gives a great overview of the importance of Context….

Brian Halligan: Marketing: ‘Context will eat the software industry’ | ZDNet – newsle.

Great ready for the re-emergence of “the semantic web” and “taxonomies,” but in this re-emergence, its going to be much less hyperbole and much more required understanding by CMOs, and CIOs, everywhere….

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15 Web Alternatives to Popular Desktop Software – StumbleUpon

…very nice “refreshed list;” in purporting to “innovate,” its important to be trying as many technologies as possible; luckily I’m a geek at heart since this can only be done in my spare time.

StumbleUpon is not new, but at my first blush, an amazing way to have a dynamic set of related topics “automagically” pulled together, as a personalized web experience.  For example, the following link came to me via StumbleUpon without my doing anything in terms of building a detailed profile or entering a search query… 15 Web Alternatives to Popular Desktop Software – StumbleUpon.

 

* …another example of “why Microsoft?”  My sole issue with Microsoft is their virtualized desktop licensing policy (e.g. VDA); its both a missed business opportunity for them but more importantly a severe drag on the promise of cloud to the enterprise…

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ITconnecter Job of the Week – IT Specialist, Americans w/Disabilities Act

Great “next step career advancement” opportunity while “doing good..”

IT Specialist, Americans with Disabilities Act, Boston, MA

Maximum Annual Salary $55,000.00

The Americans with Disabilities Act and Section 504 Information Technology Specialist (“ADA IT Specialist”) will play an integral role in the state government’s efforts to acquire, procure, and utilize information technology that is accessible to the Commonwealth’s employees with disabilities and citizens with disabilities, who need to access Executive Department agencies and public information services.

The ADA IT Specialist is responsible for coordinating activities necessary to ensure that the information technology acquired by state government is in compliance with all disability rights related federal and Massachusetts laws, regulations, policies, standards and procedures, including but not limited to the Americans with Disabilities Act of 1990 (ADA), ADAAA 2008, the Federal Rehabilitation Act (1973) as amended, Executive Order 526, the Governor’s Model Employer Program, Administration and Finance Administrative Bulletin #19, and the Information Technology Division’s Enterprise Information Technology Accessibility Standard and Web Accessibility Standard Version 2.

The ideal candidate will be a highly motivated team player with the ability to work independently with minimum instruction, whose knowledge and skills demonstrate an expert-level understanding of disability law with a concurrent proficient understanding of IT policies, standards, architecture, acquisition and development.

Duties

  1. Serve as a primary resource within the Commonwealth for technical assistance and project management regarding the impact of disability laws on the acquisition, deployment and utilization of information technology.
  2. Work with the Massachusetts Office on Disability (MOD), the Information Technology Division (ITD) and other executive offices to identify, mitigate and eliminate any barriers preventing access on an equal basis to information technology in the various programs, activities, and services of the Commonwealth.
  3. Support the creation of and participate in accessibility advisory committees assigned to large scale IT projects, coordinating their ongoing work.
  4. Work with the Secretariat/Agency ADA Coordinators and Secretariat CIO’s to ensure that they have adequate support and training to meet their day to day information technology-related accessibility obligations.
  5. Become an active participant in user groups for major software vendors, articulating accessibility needs, and learning about accessibility solutions through those forums.
  6. In conjunction with ITD, identify and coordinate the training of the Executive Department’s internal technology developers.
  7. Stay abreast of and provide training across the Executive Department on changes in law pertaining to accessibility of technology and telecommunications.
  8. Work with the Operational Services Division to audit postings to ensure that the Information Technology Division’s standard accessibility contract language is included in Requests for Responses and Requests for Quotations and collaborate with ITD on the issuance of policy guidance to CommPASS users regarding postings.
  9. Consult with the Director of the Office on Disability and the Chief Information Officer as needed to keep them informed about emerging disability-related issues.

Preferred Qualifications

  • Ability to accurately interpret and explain federal and state laws relating to disability and their application to the realm of information technology;
  • Knowledge of information technology policies, standards, architecture, acquisition and development;
  • Knowledge of and practical experience with the interplay of assistive technology, operating systems and information technology applications and their impact on accessibility;
  • Ability to:
    -prepare and deliver training and public presentations;
    -exercise discretion in handling confidential information;
    -collaborate effectively with all levels of leadership within an agency to achieve strategic goals;
    -lead branch-wide efforts to achieve strategic goals;
    -coordinate reasonable accommodation process and implementation;
    -inspire respect, trust, and confidence among colleagues and members of the public;
    -complete written tasks clearly, concisely, and in a timely manner;
    -demonstrate an understanding of the impact of disability on daily living.

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

About Information Technology Division – Comm of MA:

At ITD, we are, Mission Driven, Goal Oriented, and Values Based. The Mission of the Information Technology Division to enable state government to better serve the public through strategic use of technology. Our goal is to have an IT environment that enables efficient and easily accessible services for all constituents, open and transparent engagement with citizens of the Commonwealth, and accurate and timely data for policy making, service delivery, and results evaluation. We value being responsive, proactive, collaborative, and open.

Come work for ITD and Make a Difference.

Posted 5 days ago in Information Technology



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further discussion and CIO/CMO opportunity for Customer Intimacy, Meet Operational Excellence = Innovation – Brad Power – Harvard Business Review

…my latest take on this HBR blog Customer Intimacy, Meet Operational Excellence – Brad Power – Harvard Business Review follows:

 

Hello again Brad,

In this blog, you’ve mentioned Blue Ocean vs Red Ocean strategies and that you “see three major sources of customer value: operational excellence, customer intimacy, and product leadership. “
 
My focus on technology business management (TBM) is really that, technology-focused and not IT focused.  The base discipline of TBM, IT Financial Management (ITFMA) has in some cases been re-labeled as ITFBM (IT Financial Business Management)  but when all is said and done, technology is not limited to IT.
 
To implement business strategies or successful customer value “sources” requires a focused emphasis on data, process and integration.  When looking at an enterprise, he/she who “knows” the data or the process drives the value source for customers (and partners). Likewise, in today’s technology driven-enterprise, integration opportunities exist for both CIOs (cloud) and CMOs (social networks) to lever.
Ultimately, the success of  an enterprise’s value to their customers (and partners) and of its overall business strategy (Red, Blue or “Green”) will come down to how well it knows itself in these three areas; data, process and integration.

 

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“survey says” 92% of CEOs directly involved in technology decisions

….from a survey conducted by the Chief Executive Group; CEOs ‘STEP UP’ TO TRANSFORMATIONAL CHANGE :

92% of CEOs are directly involved in technology decisions, 85% in finance, 84% in sales and 77% in human resources

A growing body of research depicts the growing engagement and influence of CEOs in major investment decisions…

One of the most striking examples comes from EY (formerly Ernst & Young). EY’s Digital Agility Now! report surveyed executives in media and entertainment, an industry beset by technology induced transformational change.

It found that among those M&E companies leading their industry’s digital transformation, CEOs tied with chief technology officers (CTOs) in claiming ownership of their organizations’ digital vision.

“It is the prevalence of CEOs taking direct responsibility for digital vision/strategy that is most notable. It correlates to the organization-wide cultural change that is required for success in digital transformation…”

“It is the same in every industry undergoing real change…”

Download the whitepaper at: http://www.chiefexecutive.net/media/engaging/Engaging-Whitepaper.pdf .

 

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Innovation in shared Data Center through local tax incentives in Carrollton, TX | CyrusOne

…for those having internal debates about datacenter build/buy, here’s another argument for “buy:” Global Data Center Services Provider CyrusOne Says Customers to Benefit from Carrollton, Texas, Data Center Tax Incentives | CyrusOne.

When looking at datacenters in a global economy, it would be wise for the lead technologist in enterprises to consider potential external DC advantages (e.g. N+1 power grids, green power, generator capacity, etc.) along with anticipated cost advantages.

Finally, on a national or even global scale, unless an enterprise has multiple datacenters distributed to minimize network latency concerns, how can a “build” strategy compete with what Equinix has done with their Internet Exchange ( http://www.equinix.com/solutions/by-services/interconnection/exchanges/equinix-internet-exchange/ ) or what CyrusOne is doing something in a similar vein with their CyrusOne National IX ( http://www.cyrusone.com/cyrusone-national-ix-internet-exchange.php )?

As a broad generalization, a “TBM-centric CIO” would be wise to begin planning how to migrate out of their DCs now, even if it means establishing an initial contract with a colo company and implement new systems, or DR/BCP systems, as the need arises.

 

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