Congrats to Kony named as leader in MAPD (Magic Quadrant for Mobile Application Development Platforms)

Thanks to Kony for licensing this for distribution from Gartner…

Magic Quadrant for Mobile Application Development Platforms , and congrats to them as well!

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CRM/ERP as the basis for private and then hybrid clouds

In this ZDNet article ( Organizations increasingly integrating CRM, ERP products | ZDNet), Microsoft’s increasing market share for their Dynamics product is suggested as being attributable to “its flexibility in including new applications.”

The article cites an Ovum analyst report surveying the space and discussing the CRM/ERP applications needs for a…

customer-adaptive enterprise (CAE). Such an organization has highly acute peripheral vision and can sense and respond rapidly to changes in customer demand and adapt at the right frequency to remain persistently relevant to its customers.

As mentioned in this “Best of Breed or Super Suite” article (http://www.itconnecter.com/wp-content/uploads/2013/03/Best_s-Review-04Dec-Best-of-Breed-or-Super-Suite.pdf ), the most important software “functionality” is its ability to dynamically support agile IT enterprises.   Individual feature/functions are less important if they are not part of a loosely coupled architecture.

This ability to mix/match the best of breed software for internal users can be thought of as an initial private cloud; extending it to customers as done by a CAE evolves this private cloud to a hybrid cloud.

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Our Key Takeaways – Q&A w/Gartner App Strategy Conference Chair

Below is the summary Q&A with the Gartner App Strategy conference chair (from Gartner Application Architecture, Development & Integration Summit 2013.).

Key CrossWaves takeaways:

  • “Nexus of Forces” – mobile, social, cloud and information per Gartner.  Agreed, although we at CrossWaves/ITconnecter label them at a more foundational level: data, process and integration.
  • “Legacy applications must be transformed…”  Obviously agreed, but here is an example of what is not so obvious – How would an insurance policy management system with millions of life policies at an operational cost of pennies per policy quantify the benefit of this transformation, enough so that its justifiable?  This is exactly the type of problem TBM and Apptio can help address.
  • “Context awareness is rewriting customer relationships…”  This has HUGE implications and why data, and MDM, are so important as CIO areas of focus.  Terms such as taxonomies and semantic technologies need to be more broadly understood at all levels of IT to help build a culture of awareness of their future implications.

Transform Your Application Strategies for a New Reality

Jeff Schulman
Jeff Schulman
Vice President and Conference Chair
Q&A with Jeff Schulman, Conference Chair

Q:  Applications is in the midst of a massive transition. Where to begin?
A:  The disruption has only just begun. We’re looking at a series of deep, systemic changes with applications at the very core of it. It’s time to make these changes real at your organization right now. Gartner has been talking about the Nexus of Forces — mobile, social, cloud and information — and how they interact and amplify each other. The combined forces are changing how technology supports the enterprise, how businesses engage customers and how IT affects the momentum of the business. We’re experiencing the power of technology to create change in the organization, in business models and across markets. As that power becomes more apparent, IT is transitioning from business enablement to shared business leadership. There are opportunities to completely reinvent the business based on the right application strategy.
Q:  It’s time to implement mobile, social, cloud and analytics. What are the stumbling blocks?
A:  Security is at or near the top of the list. Cloud is here to stay, but so is the need to protect data. I hear clients saying they simply won’t put their corporate data in the cloud unless they can secure it. But mobile and social are making cloud an imperative. It’s time to find ways to balance risk and move forward. Governance is another critical factor. Who makes decisions about these new technologies? Where are the responsibilities for implementation? Where are the gaps? New protocols need to be put in place, but at the same time you can’t gum up the works and impede agility and innovation. You want just enough governance — organized but not bureaucratic.
Q:  Legacy applications plague every big dreamer. Can we move on yet?
A:  Yes. And no. It’s a constant battle. Legacy apps eat three quarters or more of many IT budgets. How can you invest in new technologies when your lumbering back office obligations are sucking up all the resources? It’s time to take a serious look at legacy applications and find ways to either jettison or rearchitect them to move them forward or at least make them more manageable. It’s not going to happen overnight, but it needs to start happening now. Legacy applications must be transformed through a controlled process of optimization, modernization and migration. Whether through incremental modernization or a more fundamental shift, legacy burdens must be addressed or they will impede innovation and impact the health and resilience of the business. We also need to talk about the megavendors who make up the core of your current architectures. All of them are under threat from new solutions. Think ahead five years — which vendors will make up the core of your architectures then?
Q:  Mobile is everywhere, cloud is essential, social is second nature. What’s next?
A:  Big data and analytics are blossoming.  this next wave is transforming industries. “Smart” everything — from engine turbines to CAT scan machines to thermostats — that provide real-time data and powerful analytics that look for patterns are quickly redefining competitive advantage. The question is, how will you use new data to transform your business? Your market? Your industry? How are new data streams, increasing data velocity and unstructured data important for your enterprise? New application architecture and information architecture structures need to connect pieces we don’t quite understand, triggering implications we haven’t even thought of yet. There’s major leverage to be gained by those who master this. All of these topics are on the agenda at the upcoming conference, including how to implement these new technologies successfully, get over the hurdles, and understand the upside potential. With so many crucial decisions to be made now, I don’t think there’s ever been a more important time to gather insight and swap notes with leading peers.
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IVIS-30, IT Innovation via job titles…yes, job titles (e.g. Info Systems Pharmacist example included)

IVIS-30, IT Innovation via job titles…yes, job titles

Next Step – Come up with a few possible creative job titles and use them when you feel it appropriate and when you feel comfortable with what you have chosen.  This may mean only for new roles or for new people but make it professionally catchy.

With internal IT needing to proactively communicate their business value to their company, its demand and supply chains and even to its customers, the more positive awareness IT can build, the better.   Positive awareness will increase IT’s  opportunity to demonstrate the true business value it can bring.

While using a catchy IT job title may seem trite or contrived to some, if the spirit is one of professionally promoting uniqueness of a role, it won’t be perceived in that manner.  The below is a great example, even though it is not a new title…..it is innovative and catchy though, isn’t it?  BTW, the below is a currently live job opening harkening back to IVIS-25 http://www.itconnecter.com/2013/07/19/ivis-25-innovate-in-it-through-open-networking-and-paying-it-forward-cio-ctoit-vpdirector-job-postings/ .

Information Systems Pharmacist

About the Job

Radius Specialty Hospital – Boston is one of the region’s premier long-term acute care hospitals (LTACH) that combines outstanding clinical expertise and an accomplished, dedicated staff.  At Radius, we have a single focus; providing exceptional specialized, long-term acute care.  Radius is also the region’s only specialty hospital to offer patients private rooms.  We specialize in respiratory care requiring ventilator support, neurological disorders, cardio-pulmonary care and acute rehabilitation.  We have the following position available:

Information Services Pharmacist 

This position is responsible for the Meditech Pharmacy Dictionaries and to ensure they are functioning correctly to support the foundation for Meditech CPOE Module.  The Meditech Dictionaries include but are not limited to the following for Meditech Magic 5.0 or greater:  Drug Dictionary, Rule Dictionary, E-MAR, Quantity Dictionary, Schedule Dictionary, Customer Defined Screens and any other overlap of the Meditech Pharmacy Dictionaries such as E-MAT, BMV and CPOE. The IS Pharmacist is also responsible for providing support to the staff for computer realted issues.      

Qualifications: 

Minimum of two years’ experience working with Meditech Magic 5.0 or greater.  Experience with Meditech Pharmacy Applications.  Registered pharmacist in Massachusetts and must have a minimum of two years hospital pharmacy experience

RSH is proud to be an Equal Opportunity Employer.  Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, martial or veteran status.  

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Congrats to Artisan Infrastructure, Ranked Among Top 100 Cloud Service Providers – PR.com

Artisan Infrastructure Ranked Among Top 100 Cloud Service Providers – PR.com.

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Driving innovation using the X team | MIT Sloan Executive Education Blog

From MIT Sloan School blog on innovation…the blog touts the importance of “scouts and ambassadors” to ensure the innovation team’s success.  Most importantly, as noted in the blog, “innovation starts and ends with a team…”

How to combat team failure and drive innovation using the X team | MIT Sloan Executive Education Blog.

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Role of Innovation SW in Innovation and Open Innovation?

Strange world of coincidences we live in….

This morning, my partner at Crosswaves Ventures emailed me asking about a software company he came across, www.hypeinnovation.com and strategic fit for our Crosswaves solution portfolio.   Having spoken at length with a few companies in this space over the past 10 years or so (e.g. www.inventionmachine.com, www.yet2.com, www.innocentive.com), my response was:

“There are a few vendors in this space, some with software only, some with a BPO offering around innovation.  The take-up has been relatively slow for the space overall since these offerings tend to fit into a cultural focus on innovation rather than an ad hoc approach.

I think today the big market is more ad hoc since culture takes so long to build.

Heavily product-focused companies where innovation is typically more branding will use this type SW (e.g. Procter-Gamble comes to mind).  The innovative industry players may dip their toe in the water with these solutions since there is already so much innovation happening (e.g. Cisco comes to mind).  Then there are the middle-of-the-road companies where innovation can make a bigger difference but the question then is, what is their true innovation differentiation?  If service or integration (e.g. Starbucks, Nordstrom, Raytheon, etc.), not sure how much these products fit into services innovation although may help in integration more…not too sure on this middle layer.

Net-net, good for back pocket, potential tool if customer prefers a cultural type innovation investment…software would help support this type vision.”
…now back to why this is a strange world of coincidences we live in.  Before posting this, I wanted to get an update on the space and wanted to add a link in this post to something being called Open Innovation.  In finding my chosen link, http://www.innovationexcellence.com/blog/2013/08/12/the-open-innovation-business-model/ , I saw that it was posted, guess when?  Today….
To me, a bit of “strange but true…”
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IVIS-29, “Do the DaVinci,” aka don’t take YES for an answer

IVIS-29, “Do the DaVinci,” aka “don’t take YES for an answer”

Next Step – Read a book about an innovator or on innovation.  It doesn’t have to be IT-centric or innovation-centric; it just has to give you a few good ideas as to how you could bring innovation into your role as CIO.

Personal recommendations include:

and finally Steven Johnson’s “Where Good Ideas Come From” highlighted in http://www.itconnecter.com/2013/06/19/history-of-innovation-implications-for-it-today/.  Other well known pioneering innovation authors who are personal favorites include Clayton Christensen and Donald Tapscott…..

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TBM and the cloud, CloudHealth Technologies

Congrats to my former client, Melodye Mueller, now VP of Marketing at CloudHealth* Technologies!

As my partner (Rich Froble) and I launch Crosswaves Ventures to focus on TBM (including Apptio software), we’ve been exploring the role of ITSM/ITIL under TBM.  As documented in a nice Informationweek Research report, ITIL implementations should separate the actionable from the theoretical.  Effectively, in the world of TBM, the only valid ITIL is what can be thought of as a “LEAN ITIL.”

As with other IT-centric technologies, our starting recommendation is always to look to the cloud first.  What better area to consider using in the cloud than ITSM?  There are a few players in this space, including FrontRange (more a hybrid approach), but CloudHealth Technologies would be a cloud-based ITSM solution to consider.  Given the below datasheet from their website on cloud cost allocation dashboarding, they seem to “get” the need for IT cost transparency to business units.

*Small world; the CEO of CloudHealth mentored my old work alum George Mellor, who sold his software startup (VARcompliance) to Nettformx.

Download (PDF, 339KB)

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IT Service Management “Value?”

Interesting survey done by Informationweek Research regarding ITSM and relative maturity from 200+ IT respondents…

The below indicates that while the # 1 benefit cited by respondents is “better relationship with IT and customers” at 39%, 46% of the respondents feel ITSM has created  more bureaucracy (46%).  I’m not sure how creating more bureaucracy helps build better relationships unless ITSM forced an initial/first formalized “relationship” between IT and the business…the process analysis required is at least a start…

Download (PDF, 95KB)

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